General Terms and Conditions of Sale (GTCS) of Bella Storia

Here is a revised and finalised version of the Bella Storia General Terms and Conditions of Sale (GTCS), incorporating previous suggestions and comments:

Bella Storia's General Terms and Conditions of Sale** **Bella Storia's General Terms and Conditions of Sale

1. **Introduction
- These General Terms and Conditions of Sale (hereinafter referred to as the «GTCS») are entered into between Bella Storia, hereinafter referred to as the «Service Provider», and any individual or legal entity, hereinafter referred to as the «Customer», wishing to benefit from the services offered by Bella Storia.

2. **Description of Services
- Bella Storia offers various concierge and rental management services. Each service offered is described in detail and transparently on the Provider's website or in any commercial document provided.

3. **How to order
- Orders are placed via the Website, by telephone or by any other means made available by the Service Provider. The ordering process includes the selection of services, confirmation of details by the Customer and formal acceptance of these GTC. The order confirmation issued by the Service Provider constitutes proof of the contractual commitment.

4. **Pricing and Payment
- The rates for the services are clearly indicated on the Service Provider's website or are provided on request. Payment terms are specified in the service contract and may include various means such as bank transfer or credit card.

5. **Obligations of the Service Provider and the Customer**.
- The Service Provider undertakes to provide the services in accordance with professional standards and within the agreed deadlines. The Customer undertakes to provide all the information required for the proper performance of the services and to make payments within the agreed deadlines.

6. **Confidentiality and Data Protection**.
- The Service Provider undertakes to respect the confidentiality of the information provided by the Customer and to process this data in accordance with the regulations in force, in particular the RGPD.

7. **Responsibility
- The Service Provider's liability is limited to direct and provable damage suffered by the Customer, to the exclusion of indirect damage, except in the event of gross negligence on the part of the Service Provider.

8. **Termination and Amendment of the Contract
- The contract may be terminated or amended in accordance with the terms and conditions set out, while respecting the rights of both parties. Any modification must be formalised by a written agreement.

9. **Applicable Law and Jurisdiction**.
- This contract is governed by French law. Any dispute relating to its validity, interpretation or performance shall be submitted to the competent French courts.

10. **General Terms and Conditions and Modification of the General Terms and Conditions** (GTC)
- The Service Provider may amend the GTC, with clear prior notice to the Customer. In the event of modification, these new conditions will apply to all subsequent orders.

11. **Claims
- Any complaint must be addressed to the Service Provider as soon as possible and in writing. The Service Provider undertakes to deal with all complaints promptly.

12. **Major Force
- In the event of a force majeure event, defined in accordance with French case law, the obligations of the parties may be suspended.

13. **Intellectual Property
- All elements of the Bella Storia website remain the exclusive intellectual property of the Service Provider. Any unauthorised use of these elements is prohibited.

14. **Customer's rights
- In accordance with the law, Customers have rights relating to their personal data, in particular the right of access, rectification and deletion.

These GCS aim to establish a clear and fair legal framework for the relationship between Bella Storia and its customers, in accordance with the principles of French and European law.